Terms of Service

Last updated: 7/21/2025

1. Introduction

Welcome to Devellio LLC ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our e-paper digital photo frame service, website, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. US Short Code Terms of Service

SMS/Text Messaging Services

Devellio LLC offers SMS/text messaging services to provide notifications, alerts, and updates about your e-paper frame device and account. By providing your mobile phone number and opting in to receive SMS messages, you agree to the following terms:

Consent to Receive Messages

By providing your mobile phone number, you expressly consent to receive automated SMS/text messages from Devellio LLC at the number provided. Consent is not a condition of purchase.

Message Types

You may receive the following types of messages:

  • Two-factor authentication (2FA) verification codes
  • Account verification codes during signup or phone number changes
  • Device status notifications (low battery, offline alerts)
  • Account security alerts (login notifications, password resets)
  • Service updates and maintenance notifications
  • Order and shipping confirmations
  • Customer support communications

Message Frequency

Message frequency varies based on your usage:

  • 2FA codes: One message per login attempt when 2FA is enabled
  • Account verification: One message per verification request
  • Other notifications: Up to 10 messages per month depending on device activity

Opt-Out Instructions

You can opt out of SMS messages at any time by:

  • Texting "STOP" to any message you receive from us
  • Updating your notification preferences in your account settings
  • Contacting customer support

After opting out, you will receive one final confirmation message.

Message and Data Rates

Message and data rates may apply. Standard messaging charges from your wireless carrier will apply to all SMS messages sent and received. Check with your carrier for details.

Carrier Support

Our SMS service is supported by all major US carriers including T-Mobile®, AT&T, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular®, and others. Not all carriers are supported, and coverage may vary.

Help and Support

For help with SMS messages, text "HELP" to any message you receive from us, or contact our customer support at support@devellio.com.

3. Service Description

Devellio provides e-paper digital photo frame hardware and associated cloud services that allow you to:

  • Upload and manage photos through our web platform
  • Remotely control your e-paper frame settings
  • Receive device status notifications
  • Share access to your frames with family and friends
  • Receive over-the-air firmware updates

4. User Accounts

To use our Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete information
  • Notifying us immediately of any unauthorized use

5. Privacy and Data

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

6. Content and Usage

You retain ownership of the photos and content you upload to our Service. However, you grant us a limited license to store, process, and display your content for the purpose of providing the Service.

You agree not to upload content that:

  • Violates any laws or regulations
  • Infringes on third-party rights
  • Contains harmful, offensive, or inappropriate material
  • Contains malware or malicious code

7. Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit unlawful acts
  • To violate any international, federal, provincial, or state regulations or laws
  • To transmit harmful or malicious code
  • To interfere with or disrupt the Service or servers
  • To attempt to gain unauthorized access to systems or data

8. Payment Terms

Certain aspects of our Service may require payment. By making a purchase, you agree to:

  • Provide accurate payment information
  • Pay all charges incurred under your account
  • Be responsible for any taxes or fees
  • Comply with our refund and return policies

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, secure, or error-free. We reserve the right to modify or discontinue the Service at any time.

10. Limitation of Liability

IN NO EVENT SHALL DEVELLIO LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your right to use the Service will cease immediately
  • We may delete your account and data after 30 days
  • You remain liable for any outstanding charges
  • Sections that by their nature should survive will remain in effect

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Devellio LLC is incorporated, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@devellio.com
Website: www.devellio.com
Address: Devellio LLC
[Your Business Address]

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.