Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our e-paper frame services.
We never access, view, or share your personal photos. Your memories stay yours.
All data is encrypted with the same security standards used by financial institutions.
We don't sell your data or use it for advertising. No third-party tracking.
When you create an account or make a purchase, we collect information such as your name, email address, shipping address, and payment information. This information is necessary to provide our services and fulfill your orders.
We collect information about your e-paper frame including device ID, battery status, WiFi connectivity status, and usage patterns. This helps us provide technical support and improve our products.
Photos you upload to display on your frame are stored securely in our cloud platform. We do not access, view, or share your personal photos except as necessary to provide the service.
We collect information about how you use our website and services, including pages visited, features used, and technical details about your browser and device.
If you opt-in to SMS notifications, we collect your phone number and message preferences. We store records of messages sent, delivery status, and your opt-in/opt-out history for compliance and service improvement purposes.
We use your information to operate our platform, sync photos to your frame, process orders, provide customer support, and send important service notifications.
Aggregated usage data helps us improve our products, develop new features, and optimize the user experience. Individual user data is never shared in this process.
We may send you important updates about your account, security notifications, and service announcements. Marketing communications are opt-in only.
We may use or disclose information when required by law, to protect our rights, or to ensure the safety and security of our platform and users.
We use trusted third-party services for payment processing (Stripe), shipping (UPS), SMS messaging (Twilio), and cloud infrastructure (AWS). These partners only receive information necessary to provide their services.
Your personal photos are never shared with third parties, used for advertising, or accessed by our staff except for technical support purposes with your explicit consent.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.
We may disclose information if required by law, court order, or government regulation, or to protect the rights and safety of our users and platform.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your photos and personal information are protected with industry-standard security measures.
Access to your data is strictly limited to authorized personnel who need it to provide services. All access is logged and monitored for security purposes.
Our platform is hosted on secure, SOC 2 compliant cloud infrastructure with regular security audits, monitoring, and backup procedures.
In the unlikely event of a security incident, we have procedures in place to respond quickly, contain the issue, and notify affected users as required by law.
You can access, update, or delete your account information at any time through your dashboard. You have complete control over your photos and can delete them whenever you choose.
You can download all your photos and account data at any time. We provide easy export tools to help you transfer your content if needed.
You can opt out of marketing communications at any time by using the unsubscribe link in emails or updating your account preferences.
You can opt out of SMS notifications at any time by texting STOP to any message you receive from us, or by updating your notification preferences in your account settings. Message and data rates may apply.
You can delete your account and all associated data at any time. Once deleted, your information is permanently removed from our systems within 30 days.
We use essential cookies to provide core functionality like user authentication, security, and basic website operations. These cannot be disabled.
We use analytics cookies to understand how our website is used and to improve the user experience. These can be disabled in your browser settings.
We do not use advertising cookies or share data with advertising networks. We do not track users across other websites for advertising purposes.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to registered users.
Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this privacy policy or how we handle your data, we're here to help.